Reservation and Payment (For Individuals)


Use of the present website implies full adherence to our Terms and Conditions. By using this website, you certify being legally capable and of age, and guarantee that the information you provide is true and correct. Any misuse or fraudulent use in your own name or on behalf of a third Party may deprive you of access to our services or entail financial liability on your part. The present Terms and Conditions apply to any use of our website as well as to any booking or payment made on this website for a stay in Imperial Hotel, Kisumu, Kenya. The offers and Terms & Conditions displayed are valid on the day they are consulted. They are periodically updated; nevertheless any reservation made will be honored on the day of the stay in the conditions indicated. To make a same-day booking, please contact the hotel directly (see the “Contact us” page). Room reservation is from 14:00 to 10:00am (local time). Imperial Hotel are accessible 24h thanks to automatic payment system (make sure you have your credit card). A later arrival may be possible, please check directly with the hotel.


For each reservation you will be given a number which will allow you, if needed, to cancel your booking (pay attention: when payment is made on-line, nor modification nor reimbursement is possible). For any reservation made on our website by your credit card, the credit card number (and expiry date) will be needed as a 100% payment will be made. Imperial Hotel accepts these means of payment (apart from cash) as well as follows: • Mpesa, Airtel Money, PesaPal, UCash, and Equity Bank.

Cancellation Conditions

Except for offers where reservation can be neither cancelled nor modified, and in case of on-line payment, any cancellation can be made 72 Hours before arrival, through our Booking Office or directly with the hotel before 6pm (local time). A cancellation number will be delivered to you. Cancellations made after 72 hours before the stay date, a 100% cancellation fee will be liable.


Rates on our website are in Kenyan Shillings. They are inclusive of taxes. We may modify our rates at any time. This does not apply to already made reservations, save where applicable taxes are modified by law.

Special Offers

Our website may display special offers for which neither cancellation nor modification is possible.

On-line Payment

PAY ATTENTION: The amount of the whole stay will be charged. Payment on-line is made by (Visa, MasterCard, American Express, Mpesa, Airtel Money, UCash or Equity Bank) and through a secure payment system. For credit card payments you will be asked your credit card number, its expiry date and the three digit code on the back of your card. Any irregular, inefficient, fraudulent or incomplete payment on the part of the customer will entail cancellation of the reservation at the expense of the client, without prejudice to any civil or criminal action. Any transaction follows the following stages: • you indicate the criteria of your request • we present you with one or more offers • you choose the offer which suits you • details and price of your order appear • you check and correct if needed • you confirm your order after having acknowledged our Terms and Conditions • you proceed with the secured on-line payment • a detailed confirmation of your order is displayed on the screen (to be printed and kept) • you receive, within one hour, a detailed confirmation of your order at the e-mail address you gave us. The reservation is final only after your credit card is effectively debited and your receive confirmation of your order. The booking confirmation is deemed the agreement between the Parties; any claim must, to be taken into account, be made by registered mail within 8 days. In case of claim, the data kept in our information system is deemed good proof.


For health and safety reasons pets are not allowed in hotel restaurants or breakfast halls during service hours.
Only people with no sight and having a guide dog will be allowed.


Any information request or claim must be sent to Imperial Hotel. Imperial Hotel are covered for their professional liability by an insurance policy with a notoriously solvent insurance company. Any claim relating to a stay must, to be taken into account, be sent within 8 days after the end of the stay. The customer will be expected during his/her stay to have pointed out the problem to the reception.

Accommodation Off Site

Should Imperial Hotel not be capable of honoring a booking for reasons beyond its control, it shall make its best efforts to accommodate you in a nearby hotel of equal or superior standard. However Imperial Hotel will accept liability for these reasons.

Liability and Warranty

The customer acknowledges he/she is aware of the risks linked to use of the internet. Imperial Hotel shall make its best efforts to ensure with its suppliers that the site functions correctly but cannot guarantee that the site is exempt of any malfunction or anomaly. Imperial Hotel may therefore not be held responsible for damages resulting from use or total/partial impossibility to use the site. In particular its liability may not be engaged in case of non-performance or misuse by a customer, a third Party of in case of force majeure.

Applicable Law

The present Terms and Conditions are subject to Kenyan law. The Parties however engage to make their best efforts to settle any litigation amicably.

Final Dispositions

Should Imperial Hotel not invoke one of the sections of the present Terms and Conditions this cannot be deemed a waiver of such section. Should one of the sections be declared void, it shall be considered as such and shall not affect the validity of the other sections, unless it is essential and determining. For any information please contact